Help & FAQs

General

FA-MAS is a medical aid society in Zimbabwe established in 2018. They offer
affordable health insurance plans for individuals and families.
Yes, FA-MAS is a fully licensed medical aid society with the
Zimbabwean Ministry of Health and Child Care Services.
FA-MAS focuses on offering
complete, innovative, and affordable health insurance packages with a focus on family benefits.
FA-MAS is located at: 1st Floor Block B, S Matsatsa Building, Borrowdale Road, Harare.
There is no limit to the number of dependents a Principal member can register.

Membership

This is an open Fund and membership is accepted from individuals,
Associations, Groups, Institutions and Corporates both in the formal and informal sectors.
Refer to our service providers network on our website or contact our customer service department
on email mailto:salesandmarketing@fa-mas.org

Plans and Coverage

FA-MAS offers a variety of plans to suit
different needs and budgets. You can contact FA-MAS to get details on specific plans.

Claims and Billing

The claims process will likely be outlined in your membership materials.
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Emergency Cases

Please contact our friendly staff with any general or medical enquiries you may have.
South Africa +27 (72) 624-0890
UK +44 7943 775040
Zimbabwe +263 783 282 815/6

Opening Hours

Monday - Friday 8.00 am - 5:00 pm
Saturday8.00 am - 4.00 pm
Sunday 8.00 am - 3.00 pm
Email Support8.00 am - 4.00 pm
Whatsapp Support24/7
Live Chat Support24/7